I’m not a big fan of social media. In and of itself there is nothing wrong with it, but I think that people were not set up to communicate this way. All of the negative aspects about “us” tend to come out in social media platforms. I suspect that has to do with the simple fact that the communication is not in-person. When communicating over a medium like the internet, we are distanced from the person we are communicating with. They is no feedback, no cues, nothing to reign us in, calm us down, or cues to guide us. Instead, we run full bore ahead without really thinking about what it is we are saying and how it may be perceived by the person reading it.
One of the best ways to improve any business interaction is to assume positive intent, that is, give people the benefit of the doubt. Assuming positive intent makes it possible to have a productive conversation without defensiveness shutting it down. What’s more, assuming positive intent demonstrates your leadership qualities. You show that you are seeking solutions instead of someone to blame.