Organizations lack control over a lot of what happens in the market and the world. This is true during the best of times, and more so during challenging times. Yet, there is always one aspect of business under your control. That is the quality of service you provide your customers.
Despite the recent headwinds against globalization, the evidence seems more likely to point to increase global cooperation in the years ahead. Global cooperation among nations and continued business investment are the more likely outcome of the current tensions.
Data is king in today’s world. Fortunately, you do not have to be a data scientist to gain some useful insights from the data all around you. There are millions of small data opportunities that you can easily take advantage of right now. These small data opportunities can help you improve your own work or uncover interesting insights that add value to the overall organization.
While social media is just a platform, it is a platform that hinders communication. Social media lacks the cues and feedback that help make in-person communication robust and interesting. Certainly there is a place for social media, and it is our responsibility as readers to critically consider the information we are reading.
The business review goes by many names. The Monthly Business Review (MBR), Quarterly Business Review (QBR), and the Executive Business Review (EBR) are the most common. While there are many names and they happen at different frequencies, they all serve the same purpose: demonstrating the value you provide your customer. The business review is a critical checkpoint in the customer lifecycle and serves five major purposes.