This year has been terrible, to say the least. The pandemic has killed more than 330,000 people and sickened many more. The real economy has performed worse than the Great Recession and perhaps close to Great Depression levels. Businesses are going through major disruption and transformation, and many may not survive. Despite all these challenges, […]
I love data visualizations. I was playing around in R and wanted to create a streamgraph but didn’t really have any data that would lend itself to that type of visualization. Then I came across an article at McSweeney’s and decided to use that. Typically I try to stay away from political topics here, but […]
There are fascinating new technologies on the horizon inspiring new products and services. We have seen similar innovations in the past, and yet their adoption is often slow at best, or they completely ignored at worst. Why is that and what can you do if you organization has an innovative product or solution it wants […]
Recovery from the COVID-19 pandemic might seem far off, but be we have to start thinking about it now. The pandemic has upended every facet of life for people around the world and in the US. The US government passed a $2.2 trillion CARES Act to help individuals and businesses weather the immediate impacts of […]
Organizations lack control over a lot of what happens in the market and the world. This is true during the best of times, and more so during challenging times. Yet, there is always one aspect of business under your control. That is the quality of service you provide your customers.