Résumé

Learn more about my experience and skills


Applause App Quality, Inc

Customer Success & Global Solution Delivery, Strategic Accounts

  • Increased key strategic Microsoft account by more than $3M in less than 2 years.
  • Designed and developed industry-setting Inclusive Usability service offering generating $1.2 million in new revenue in the first year.
  • Drove transformative shift in delivery model to increase net revenue retention to 120% YOY, achieve 99% customer retention, and 9+ CSAT scores.
  • Built, maintained, and directed high-performing teams to deliver superior value, sustained impact, and high levels of customer satisfaction.
  • Established and maintained trusted relationships with client Executives, Senior Management, Partners, and Stakeholders.
  • Identified opportunities for continuous improvement to drive client satisfaction, grow business, and retain clients.
Sep 2016-Present

Amprewave Consulting, LLC

Principal Consultant & Managing Partner

  • Successfully initiated and drove $1.2 million Global Thought Leadership program to increase awareness and drive business for Russell Investments worldwide brands.
  • Managed and delivered high-profile, strategic programs and projects through entire project lifecycle for global customers such as Microsoft, Toyo Tires, and others.
  • Took a consultative approach to understand customer needs and identify strategic opportunities to help achieve measurable goals and objectives.
  • Provided knowledge expertise in strategic performance and project management methodologies, process assessment, and the application of technologies to clients.
  • Evaluated existing business processes, performed detail analyses to recommend initiatives to meet business challenges clients faced.
Apr 1998-Sep 2016

Pop Multimedia

Senior Delivery Services Manager

  • Rescued high-visibility project, reversing $200K in losses on a $580K project to deliver on time and on budget.
  • Managed business critical strategic development projects for Disney/ABC, Colliers International, AT&T, Microsoft, and others.
  • Responsible for forecasting and efficiently managing resources for projects while ensuring resource utilization and profitability.
  • Managed the creation of SOWs and RFPs to secure new work and develop follow-up work, regularly growing and expanding accounts.
Nov 2010-Oct 2011

K Street Partners

Consultant, Project Management

  • Managed multi-year, $1.5 million project to develop online resident management system for 8,757 apartments for major New York property management firm.
  • Responsible for managing complex projects, building credibility, establishing rapport with Executives and key Stakeholders at multiple levels.
  • Presented Executive level reports on current projects success, forecasts, profitability, resource allocations, future opportunities, and client issues.
May 2007-Nov 2010

City of Seattle—Personnel Department

Senior IT Project Manager

  • Established Project Management Office within Personnel Department and helped extend office for use across all departments within the City.
  • Responsible for the recruiting, management and career development of Personnel IT staff.
  • Managed the development of Unemployment Insurance monitoring system, realized $1 million in savings.
  • Managed the implementation of high-profile replacement of a City-wide employment system.
  • Administered organizational needs assessment to identify critical business requirements and solutions.
  • Member of Information Technology Council, reporting to Mayor.
Jan 2003-Sep 2005
University of Illinois—Urbana-Champaign

Master of Business Administration (MBA)

Data Analytics & Global Strategy

Est. Dec 2020

University of Washington—Seattle

Bachelor of Arts (B.A.)

Political Science—Policy & International Relations

Jun 1997

University of Washington—Seattle

Bachelor of Arts (B.A.)

History

Jun 1997
Columbia University

Professional Achievement in Data Sciences

Apr 2019

Scrum Alliance

Certified Scrum Master (CSM)

Jul 2006

Project Management Institute

Project Management Professional (PMP)

Jun 2005
  • Customer Success
  • Project Management
  • Program Management
  • Virtual Team Management
  • Vendor Management
  • Agency Experience
  • Process Optimization
  • Data Analysis
  • Change Management
  • Digital Transformation
  • Strategic Planning
  • Interactive Marketing
  • Microsoft Office
  • Microsoft Project
  • Microsoft Power BI
  • Gainsight
  • Domo