While social media is just a platform, it is a platform that hinders communication. Social media lacks the cues and feedback that help make in-person communication robust and interesting. Certainly there is a place for social media, and it is our responsibility as readers to critically consider the information we are reading.
One of the best ways to improve any business interaction is to assume positive intent, that is, give people the benefit of the doubt. Assuming positive intent makes it possible to have a productive conversation without defensiveness shutting it down. What’s more, assuming positive intent demonstrates your leadership qualities. You show that you are seeking solutions instead of someone to blame.