Improve engagement quality with your customers

Improve Engagement Quality With Your Customers

Organizations lack control over a lot of what happens in the market and the world. This is true during the best of times, and more so during challenging times. Yet, there is always one aspect of business under your control. That is the quality of service you provide your customers. Regardless of what industry you are in, whether you are a B2B or B2C company, and no matter what you sell, you have full control over your relationship with customers.

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Pandemic and end of globalization

Does the Pandemic Mean the End of Globalization?

In a word, no. Globalization is not coming to an end. Certainly we have seen some challenges to globalization efforts over the last several years. The trade war with China, immigration barriers being raised, Brexit, and what appears to be a general retreat of the US in global affairs, the current pandemic can seem the last nail in the coffin for globalization. However, the evidence seems more likely to point to increase global cooperation in the years ahead.

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Small data opportunities

Millions of Small Data Opportunities

Data is king in today’s world. Fortunately, you do not have to be a data scientist to gain some useful insights from the data all around you. There are millions of small data opportunities that you can easily take advantage of right now. These small data opportunities can help you improve your own work or uncover interesting insights that add value to the overall organization.

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